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Usability : User surveys/ observation



Websites face four-second cut-off
BBC News
Articles and White Papers
Web shoppers are getting more impatient with sites that take too long to load, finds research.

Corporate Usability Maturity: Stages 1-4
Jakob Nielsen
Articles and White Papers
As their usability approach matures, organizations typically progress through the same sequence of stages, from initial hostility to widespread reliance on user research.

F-Shaped Pattern For Reading Web Content
Jakob Nielsen
Articles and White Papers
Eyetracking visualizations show that users often read Web pages in an F-shaped pattern: two horizontal stripes followed by a vertical stripe.

Designing intersection flows
Henrik Olsen
Articles and White Papers
Avoiding problems with forms where users have to choose between alternative ways to proceed. When forms give users the option to continue in two or more alternative ways, such as registering as a new customer or signing in as a returning one, unfortunate users will take the wrong turn if it isn't unmistakably obvious which way they should go. In this article, we'll take a look at a few intersection flows that have caused users problems.

Authentic Behavior in User Testing
Jakob Nielsen
Articles and White Papers
Despite being an artificial situation, user testing generates realistic findings because people engage strongly with the tasks and suspend their disbelief.

The Most Hated Advertising Techniques
Jakob Nielsen
Articles and White Papers
Studies of how people react to online advertisements have identified several design techniques that impact the user experience very negatively.

Risks of Quantitative Studies
Jakob Nielsen
Articles and White Papers
Number fetishism leads usability studies astray by focusing on statistical analyses that are often false, biased, misleading, or overly narrow. Better to emphasize insights and qualitative research.

Keep Online Surveys Short
Jakob Nielsen
Articles and White Papers
To ensure high response rates and avoid misleading survey results, keep your surveys short and ensure that your questions are well written and easy to answer.

The cranky user: Strategies for handling customer feedback
Peter Seebach
Articles and White Papers
If your Web site doesn't include a feedback mechanism, it probably should. In this month's Cranky User column, Peter explains the importance of listening to the customer, and helps you develop strategies for dealing with the different types of feedback you will receive.

Conducting usability tests and user interviews
Usability Special Interest Group
Downloadable File
The Usability Toolkit is a collection of forms, checklists and other useful documents for conducting usability tests and user interviews.

Review: 'Usability is not Everything' declares Site
Ann Light
Articles and White Papers

Are Users Stupid?
useit.com: Jakob Nielsen’s Website
Articles and White Papers

Collecting Feedback From Users of an Archive (Reader Challenge)
useit.com: Jakob Nielsen’s Website
Articles and White Papers
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